Terms and Conditions
Placing your order
- We only accept orders 2 to 21 days in advance of your desired delivery/collection date.
- All prices are quoted in SGD
- We accept payment via Visa, Masters and Amex.
Cancellations and refunds
- As all our work is made-to-order, we cannot offer a refund on your purchases if you change your mind.
- However, if you would like to change the delivery date/time of your order, please give us notice 48 hours in advance of the original delivery date.
- Changes to location made within 24 hours prior to the delivery date and time would incur a surcharge of $15.
- If there is a quality issue or the wrong item was sent, please contact us immediately. Describe the problem and where possible, send us an image. We will offer you a resolution as soon as possible.
We deliver island wide except non-delivery areas at a charge of $12, applicable for selection upon checkout.
Please check for non-delivery areas and other information under "delivery" tab.
If at the time of delivery, no recipient or representative is available to receive the flowers, the courier will call the recipient for further instructions. After 15 minutes from the courier's arrival, the flowers will be left at the reception or at the door. We will not be responsible for any lost or damaged items from that point onwards. A picture will be taken & send to you to show that delivery was successfully done.
Should any party (sender or recipient) request for a re-direction to a different address or a re-delivery at another time slot, it will only be scheduled upon payment of a $15 re-direction fee by either party. We advise customer not to reschedule the pick-up or delivery more than 2 days from the original pick-up or delivery date as this will compromise the freshness of the flowers.
- We may update this page of Terms and Conditions at our discretion. Please check back this page and the links within to ensure that you are fully aware of any changes.
Acceptance of terms
- By using this website, you signify your acceptance of the Terms and Conditions. If you do not agree to any of the Terms and Conditions, please refrain from using this website. Your continued usage of this website will deem your acceptance.